Privacy Policy

we are committed to ensuring your privacy as a customer. We do not sell, trade, or rent your personal information to others. We are dedicated to not only providing you, our customer, with the best possible shopping experience, but also to ensuring your complete privacy. Information we collect from you is used to process your orders with us and provide for you the best possible shopping experience.

Thread&Trim is the sole owner of all personally identifiable information collected via our web site. By visiting our website, you are accepting the practices described in this Privacy Policy. Please read on for more details about our privacy policy.

Information We Collect

When you place an order   we will need to know your full name, mailing address, e-mail address, phone number, credit card number and credit card expiration date (if your payment is via card). This information is used to fulfil your order, including payment and shipping, and to notify you of your order status.

To ship your order, it will be necessary for us to share your name, address, and telephone number with the shipping company of our choice. Shipping companies require this information to deliver your products.

Upon completion of your order, your credit card information is deleted from our database to ensure your protection.

We offer a free newsletter through Thread&Trim  used to keep you informed of exclusive discounts and offers, deliver information of interest, and keep you informed about new and upcoming products of interest. To sign up for the newsletter we will ask for your e-mail address. We will deliver the newsletter to your e-mail address, and you will have the option to stop your receipt of the publication at any time. We only require your e-mail address for the purpose of the newsletter, and you will only receive our newsletter if you so choose.

We occasionally offer contests and special promotions on our site. In order to take part in these opportunities, we will need to gather your name, e-mail address, and mailing address. This information is used to notify winners and administer the specific contest or promotion.

We may request your participation in online or offline surveys via e-mail, telephone, postal mail, or web pages. Surveys are strictly voluntary and your participation and/or answers do not prohibit or influence your use of our website. Furthermore, if you do participate in a survey, you may decline to answer any question, and all answers are held in strict confidence according to our privacy standards. Individually identifiable survey information is for the use of Thread&Trim only. General, aggregate survey results may be shared with third parties. Information you may be asked may include, but is not limited to, your name, address, e-mail address, phone number, income, age, gender, marital status, type of business, product usage, schooling, and hobbies. Survey data is used to enhance Thread&Trim to provide a better customer experience.

When you make purchases at our site, we monitor the information enabling us to better serve you. We use the general purchasing information to help us determine what products and services you are most interested in. We also keep track of site traffic using log files to help us better determine what areas of our site are providing our customers with the greatest value. We use this information to fine tune our site and tailor it to you and other visitors to our site.

From time to time we may use information we collect from you to notify you of important or exciting changes to our website, new or changing services we offer, and other special offers we think may be useful to you. If you decide you would rather not receive this information, send us an e-mail message and we’ll take you off our mailing lists until you inform us otherwise.

Privacy Protection - How It's Done

The online shopping process at Thread&Trim is safe and secure. Whenever you are in the process of placing an order, accessing personal information, or providing personal information we use a secure server. Powerful, industry-standard SSL secure server software provides encryption for all information sent between your computer and ours. Additionally, we protect our server and all customer data against unauthorized use physically or electronically.

Disclosure of Information to Third Parties

 Thread&Trim does not currently sell, trade, or rent your personal information to any third parties.

We may merge customer data stored in our database with data from third parties for the purposes of enhancing and marketing products and/or services to customers.

We may provide aggregate statistics of our users to third parties in reference to traffic patterns, numbers of users, sales, and other site and customer information. This information will never provide any personally identifiable information on individual users.

 Information

If at some point in the future there is a change to our information usage practices that affects your personal information, we will post the relevant changes on our website. You should check this posted privacy statement periodically for changes.

Contacting You

We will send you e-mail messages during the processing of your order to verify your order placement and to notify you of its status. If there is a problem with your order, we may also contact you via e-mail, phone, or fax to notify you of the problem and solution. We may also contact you via e-mail, postal mail, phone, or fax regarding questions or comments you have regarding our website or our business. Surveys and post-sale satisfaction questions may also be administered via e-mail, postal mail, phone, or fax to help us better serve our customers.

We also use your Personal Information (like your e-mail or postal address) to contact you with marketing and promotional materials and other information that may be of interest to you (some of which may be sent by a third party service provider). If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or if you do not want us to share your Personal Information with these third party service providers, contact us   with "Privacy" as the subject line of the e-mail.